Refund and return policy

Return and refund policy for HerbalAproach.com

At HerbalAproach.com, we want our customers to be completely satisfied with their purchases. Our Returns and Refunds Policy outlines the conditions under which returns and refunds are processed. Please read this policy carefully and contact us if you have any questions.

1. Return authorization

We accept returns under the following conditions:

  • Unused productsItems must be returned in their original, unopened packaging. Products that have been used, opened or altered in any way are excluded from return.
  • Damaged or faulty itemsIf an item arrives damaged or faulty, please contact us immediately. We will give you instructions on how to return the product and cover the return shipping costs.
  • Wrong productsIf you receive an incorrect item, please inform us within 7 days of receipt and we will arrange an exchange or refund.

2. Return period

To be eligible for a return, you must submit the return request within 14 days after receiving your order.

3. Return process

To request a return, please proceed as follows:

  • Get in touch with usWrite to us at [email protected] and include your order number, a description of the problem and, if applicable, photos of the product (in case of defects or damage).
  • Authorization and instructionsOnce the return has been approved, you will receive instructions on how to return the product to us.
  • Shipping costsCustomers are responsible for return shipping costs unless the product was damaged, defective or incorrect upon receipt.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, refunds will be processed as follows:

  • Original payment method: Refunds will be made to your original payment method within 5-10 working days.
  • Partial refundsReturned items that are damaged due to improper handling may be partially refunded at our discretion.
  • Non-refundable itemsCertain items, including gift cards and promotional items, are non-refundable.

5. Exchange

If you wish to exchange an item, please follow the returns process described above and place a new order for the item you wish to exchange.

6. Reduced and promotional items

Only regular items can be refunded. Unfortunately, items purchased during promotions or at special prices cannot be refunded or exchanged.

7. Order cancellations

If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped. If the order has already been shipped, it must be returned according to the above guidelines.

8. Get in touch with us

If you have any questions or concerns about this Return and Refund Policy, please contact us at:

By placing an order on HerbalAproach.com, you agree to the terms of this Return and Refund Policy.